Where's My Order

Where is my order? Tracking Your Deliveries Guide

We understand that tracking your online purchase can sometimes be a daunting task. So, to help you out, we've prepared this guide. It will guide you on how to track your deliveries and when you should expect your order to arrive.

The first thing you will receive upon purchase is a unique tracking number sent to your registered email. This tracking number is crucial because it allows you to track your order's journey from our warehouse to your doorstep.

With your tracking number ready, you can monitor your delivery by following these steps:

1. Visit our website.
2. Select "Track My Order" located at the bottom of our homepage.
3. Input your unique tracking number in the provided field.
4. Click on "Track" to display your order's current status and the estimated delivery time.

Alternatively, you can input the tracking number on the courier's website or app for more detailed information about your package's location.

Occasionally, you might notice that there's no tracking information available. This lack of information often happens because it usually takes around 24-48 hours after receiving the tracking number for the tracking information to be updated on the courier's website. If no information is available after this time, please feel free to contact our customer service team for further help.

Here are some standard status updates that you might encounter:

Order Processed: This status means that your order has been received and confirmed, and it is currently being prepared for shipment.

In Transit: This status is used when your package is on its way to your delivery address.

Delivered: This status means that your package has arrived at its destination.

If you have any question about these terms or other questions related to tracking your order, please do not hesitate to reach out to our customer service team for further assistance.